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Why You Should Ask About 24/7 On-site Apartment Maintenance in Westfield

August 07, 2020
Patio at North Haven

It’s 11:30 at night, and while you’re going to bed, you start to detect a light dripping. Looking up, you notice a wet circle on the ceiling that’s ever so slightly expanding out. Fear sets in as you frantically look for a pot or bowl to catch the drip.

What now? Is there an emergency contact for maintenance? How much time will it take for them to get there? Will you have to wait until they open up ? Or were you smart enough to live in a complex with 24/7 on-site emergency apartment maintenance in Westfield?

What Exactly Is A Maintenance Emergency?

Master bedroom in Westfield apartments.

With a little luck, many of your apartment maintenance requests will be simple. You may see that your clogged shower drain requires a a tad bit more muscle than a bottle of Mr. Plumber. Or you accidentally put a dent in the wall trying to put up some curtains. These are annoying inconveniences that can be fixed the next day instead of needing a rushed house call during the dark of night.

However, there are a few repairs that need instant action. Wait on a water leak and all your stuff in your one-bedroom apartment could get significant damage. A malfunctioning smoke detector can keep you -- and your next door neighbors -- awake all night. Emergency maintenance may also be called for when your heat stops working during sub-arctic weather to a voicemail box, which then is forwarded to the apartment manager, who then calls a contract maintenance service,that then comes over to your apartment to see what’s going on.

The response time between the separate systems can seem staggering, especially when you’re more preoccupied about your safety . If your building has round the clock emergency repair, then they should arrive at your apartment as soon as possible or at a minimum give you a reasonable idea when they’ll be there. That’s much more amiable than sitting around for hours wondering if an outside repairman is on their way.

Three Questions To Ask About Maintenance On Your Apartment Tour

Exterior view of a Westfield apartment building.

While you go on an apartment tour and learn about the luxurious apartment amenities in Westfield, make sure to ask about the maintenance procedures. Especially, ask these three questions:
  • Does the building use on-site maintenance workers or do they contract out?

  • Can you submit repair tickets by phone or online?

  • What is the off-hours maintenance system ? How long does it take for maintenance to show up?

These are responses that you should be aware of before it’s 3:00 AM and you’re watching the rising waters from the upstairs unit’s toilet.

Harmony Apartment Homes Is Proud to Use 24/7 On-Site Apartment Maintenance

With Harmony Apartment Homes, we want you to have confidence in your apartment home. We staff on-site maintenance technicians that will fill most emergency needs 24/7/365. Call us at (317) 795-0224 or push the “book a tour” button today!